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Visiting Hours & Rules
Video Visitation Information & Rules
Video Visitation Is a Web Based Scheduled Appointment Only
- All personal visits are subject to monitoring and recording.
- Valid address and contact phone number must be used and are subject to verification.
- Visitors 17 years of age and older must register and possess a valid picture I.D. (e.g. driver's license, State I.D., or Military I.D.)
- Visitors under the age of 17 must be accompanied and supervised by an authorized visitor 17 years of age or older.
- All visits must be scheduled 48 hours prior to the appointment or up to 2 weeks in advance.
- Any inmate or visitor whose behavior is disruptive during a visit may have his/her visiting privileges suspended/terminated.
- Registered visitors only, unregistered visitors who appear on the screen will have the visit terminated, without refund.
- All court orders of no contact are enforced. Any violation of a court order will result in all involved parties having their visitation privileges suspended and terminated. This behavior will be reported to the courts.
- No refunds will be given on any visit that is suspended/terminated due to a violation of rules.
- Visitors must arrive and check in 10 minutes prior to the scheduled visit. Valid picture identification (e.g., driver's license, State I.D., or Military I.D.) is required at Check-In.
- Visitors under the age of 17 must be listed as an additional visitor, accompanied, and supervised by an authorized adult visitor.
- Visitors who arrive late may not be allowed to visit.
- Inmates are allowed (2) onsite video visits per week and unlimited offsite visits, with a maximum of four visitors on a visit.
- Offsite Visits are at a cost of $7 for 30 minutes.
- To visit from home, visitors must download The Visitor™ application on the IC Solutions website.
- Headphones are recommended for offsite visits to avoid audio feedback
- Visitors should connect a few minutes early to complete testing.
- No refund for missed or terminated visits.
- Internet connectivity issues during offsite visits will not be refunded.
- Appropriate dress is required at all times:
- Nudity, Partial Nudity, Sexual Acts, Simulated Sexual Acts, or depiction thereof is prohibited.
- Visitors who violate this policy will be permanently banned.
- You will not be allowed to visit under the influence of alcohol/drugs.
- No displaying of alcohol/drugs are allowed during the visit.
- Any inmate or visitor whose behavior is disruptive during a visit may have their visiting privileges suspended/terminated.
- Use of cell phones or other electronic devices during visits is prohibited.
- No pictures or screenshots are to be taken of the video visit session.
- Visitors who violate this policy will be permanently banned.
- Staff can deny, change, or cancel a visit at any time at their discretion.
- Each visitation session will show a timer to display elapsed time.
- After your visit has ended your connection will be automatically terminated.
Video Visitation Days and Times
- 7 days a week (Sunday through Saturday)
- 8 am to 9 pm (see specific start times for each visit on IC Solutions website)
- All onsite video visits will be conducted at:
- Inmate Dormitory Facility
7000 East Dunbar Road
Monroe, MI 48161
- Inmate Dormitory Facility
- To view loss of visitation for inmates, visit the Zuercher Portal on the county website
Inmate Telephone Account
- Phone: 888-506-8407
- Visit the IC Solutions website to contact them directly.
To Deposit Money for Inmate Commissary
- You need to use the blue kiosk machine in the lobby.
- You also need the inmates name and full date of birth (ex: xx-xx-xxxx) or their inmate number.