Visiting Hours & Rules

Video Visitation Information & Rules

Video Visitation Is a Web Based Scheduled Appointment Only

  • All personal visits are subject to monitoring and recording.
  • Valid address and contact phone number must be used and are subject to verification.
  • Visitors 17 years of age and older must register and possess a valid picture I.D. (e.g. driver's license, State I.D., or Military I.D.)
  • Visitors under the age of 17 must be accompanied and supervised by an authorized visitor 17 years of age or older.
  • All visits must be scheduled 48 hours prior to the appointment or up to 2 weeks in advance.
  • Any inmate or visitor whose behavior is disruptive during a visit may have his/her visiting privileges suspended/terminated.
    • Registered visitors only, unregistered visitors who appear on the screen will have the visit terminated, without refund.
  • All court orders of no contact are enforced. Any violation of a court order will result in all involved parties having their visitation privileges suspended and terminated. This behavior will be reported to the courts.
  • No refunds will be given on any visit that is suspended/terminated due to a violation of rules.
  • Visitors must arrive and check in 10 minutes prior to the scheduled visit. Valid picture identification (e.g., driver's license, State I.D., or Military I.D.) is required at Check-In.
  • Visitors under the age of 17 must be listed as an additional visitor, accompanied, and supervised by an authorized adult visitor.
  • Visitors who arrive late may not be allowed to visit.
  • Inmates are allowed (2) onsite video visits per week and unlimited offsite visits, with a maximum of four visitors on a visit.
  • Offsite Visits are at a cost of $7 for 30 minutes.
  • To visit from home, visitors must download The Visitor™ application on the IC Solutions website.
  • Headphones are recommended for offsite visits to avoid audio feedback
  • Visitors should connect a few minutes early to complete testing.
  • No refund for missed or terminated visits.
  • Internet connectivity issues during offsite visits will not be refunded.
  • Appropriate dress is required at all times:
  • Nudity, Partial Nudity, Sexual Acts, Simulated Sexual Acts, or depiction thereof is prohibited.
  • Visitors who violate this policy will be permanently banned.
  • You will not be allowed to visit under the influence of alcohol/drugs.
  • No displaying of alcohol/drugs are allowed during the visit.
  • Any inmate or visitor whose behavior is disruptive during a visit may have their visiting privileges suspended/terminated.
  • Use of cell phones or other electronic devices during visits is prohibited.
  • No pictures or screenshots are to be taken of the video visit session.
  • Visitors who violate this policy will be permanently banned.
  • Staff can deny, change, or cancel a visit at any time at their discretion.
  • Each visitation session will show a timer to display elapsed time.
  • After your visit has ended your connection will be automatically terminated.

Video Visitation Days and Times

  • 7 days a week (Sunday through Saturday)
  • 8 am to 9 pm (see specific start times for each visit on IC Solutions website)
  • All onsite video visits will be conducted at:
    • Inmate Dormitory Facility
      7000 East Dunbar Road
      Monroe, MI 48161
  • To view loss of visitation for inmates, visit the Zuercher Portal on the county website

Inmate Telephone Account

To Deposit Money for Inmate Commissary

  • You need to use the blue kiosk machine in the lobby.
  • You also need the inmates name and full date of birth (ex: xx-xx-xxxx) or their inmate number.