• Background



Visiting Hours and Rules

Video Visitation Information and Rules

1. Video Visitation is a web based scheduled appointment only.
  • All personal visits are subject to monitoring and recording.
  • Valid address and contact phone number must be used and are subject to verification.
  • Visitors 17 years of age and older must register and possess a valid picture I.D. (e.g. driver’s license, State I.D., or Military I.D.)
  • Visitors under the age of 17 must be accompanied and supervised by an authorized visitor 17 years of age or older.
  • All visits must be scheduled 48 hours prior to the appointment or up to 2 weeks in advance.
  • Any inmate or visitor whose behavior is disruptive during a visit may have his/her visiting privileges suspended/terminated.
    • Registered visitors only, unregistered visitors who appear on the screen will have the visit terminated, without refund.
  • All court orders of no contact are enforced.  Any violation of a court order will result in all involved parties having their visitation privileges suspended and terminated. This behavior will be reported to the courts.
  • No refunds will be given on any visit that is suspended/terminated due to a violation of rules. 
  • Visitors must arrive and check in 10 minutes prior to the scheduled visit. Valid picture identification (e.g., driver’s license, State I.D., or Military I.D.) is required at Check-In.
  • Visitors under the age of 17 must be listed as an additional visitor, accompanied, and supervised by an authorized adult visitor.
  • Visitors who arrive late may not be allowed to visit.
  • Inmates are allowed (2) onsite video visits per week and unlimited offsite visits, with a maximum of four visitors on a visit.
  • Offsite Visits are at a cost of $7.00 for 30 minutes.
  • To visit from home, visitors must download The Visitor™ application:
  • Headphones are recommended for offsite visits to avoid audio feedback
  • Visitors should connect a few minutes early to complete testing.
  • No refund for missed or terminated visits.
  • Internet connectivity issues during offsite visits will not be refunded.
  • Appropriate dress is required at all times:
    Nudity, Partial Nudity, Sexual Acts, Simulated Sexual Acts, or depiction thereof is prohibited. 
    Visitors who violate this policy will be permanently banned. 
  • You will not be allowed to visit under the influence of alcohol/drugs.
  • No displaying of alcohol/drugs are allowed during the visit. 
  • Any inmate or visitor whose behavior is disruptive during a visit may have their visiting privileges suspended/terminated.
  • Use of cell phones or other electronic devices during visits is prohibited.
    No pictures or screenshots are to be taken of the video visit session. 
    Visitors who violate this policy will be permanently banned. 
  • Staff can deny, change, or cancel a visit at any time at their discretion.
  • Each visitation session will show a timer to display elapsed time.
  • After your visit has ended your connection will be automatically terminated.
2. Video Visitation Days and Times
  • 7 days a week (Sunday – Saturday)
  • 8:00am – 9:00pm (see specific start times for each visit on IC Solutions website: https://www.icsolutions.com)
  • All onsite video visits will be conducted at:

    Inmate Dormitory Facility
    7000 East Dunbar Road
    Monroe, MI 48161

  • To view loss of visitation for inmates, visit the Zuercher Portal on the county website
3. Inmate Telephone Account
4. To Deposit Money for Inmate Commissary
  • You need to use the blue kiosk machine in the lobby.
    You also need the inmates name and full date of birth (ex: xx-xx-xxxx) or their inmate number.